Terms & Conditions

1. About these terms

These Terms & Conditions apply to your use of the website and inquiry features operated by PureWay PNW LLC (“Pureway,” “we,” “us,” or “our”). They explain the website’s purpose, how inquiries work, and the limits of information presented here. If you do not agree with these website terms, please do not use the site; you may contact us directly with questions.

These terms do not replace a separately agreed installation contract, proposal, product warranty, service agreement, or any rights that applicable consumer law gives you.

2. Information and service availability

The website introduces whole-home water filtration and related services for Pacific Northwest homeowners. Recommendations depend on your water conditions, testing, household needs, site requirements, and available products. A general description on this website is not a determination that a particular system is suitable for your home.

Availability, scheduling, installation requirements, maintenance, product specifications, and any proposed service scope must be confirmed with the team. We aim to keep information accurate but may correct errors or update information as services and products change.

3. Water tests and appointment requests

PureWay PNW LLC offers free in-home water testing, subject to service-area availability and scheduling. Ask the team what a visit includes and arrange a time directly.

Sending an email, starting a chat, or receiving an automated acknowledgement does not by itself confirm an appointment, guarantee a particular result, or create an installation agreement. An appointment is confirmed only when the team agrees it with you.

Water-test buttons open the LeadConnector chat widget, which transmits information you choose to submit there. You may also contact us by phone or email.

4. Product visuals and water-quality information

The 3D product views, exploded internals, animated water paths, and other illustrations are explanatory visual concepts. They may differ from actual products, components, plumbing routes, or operating processes.

No animation or general statement should be read as a certified contaminant-reduction claim, a guarantee that all contaminants will be removed, or a promise about health outcomes. Ask for the specifications, applicable independent certifications or performance data, limitations, and maintenance requirements of the particular system being recommended.

Filtration and softening address different issues. Home water testing and filtration advice do not replace public-health guidance, a boil-water advisory, or testing required by an authority. Follow official instructions when water safety is in question.

5. Contact, chat, and service-related messages

When you contact us, provide information you are authorized to share and describe your request accurately. We use your inquiry to respond and discuss the service you requested. Do not submit private information about someone else without authority.

Chat is provided through LeadConnector / HighLevel and may include automated responses or routing, depending on the widget’s configuration. Information received in chat must be confirmed with the team when it concerns an appointment, technical recommendation, or service agreement. Do not send sensitive information, and do not rely on chat for emergency assistance.

Our website is for inbound inquiries and requested follow-up. Giving us a phone number, agreeing to these website terms, or using the site does not by itself subscribe you to promotional texts or emails.

6. Text-message choices

If you specifically request or separately opt in to service-related text messages from PureWay PNW LLC, they may concern your inquiry, scheduling, appointment updates, or requested customer support. Message frequency varies with the conversation. Message and data rates may apply. Text consent is not a condition of purchasing a product or service.

Reply STOP to opt out of text messages. Reply HELP for assistance, or contact water@purewaypnw.com or 971-430-1629. After an opt-out, you may receive a permitted confirmation. Contact us by phone or email if you need a different way to manage a request.

This section does not mean that a particular SMS program is enabled or that you have opted in. Any messaging consent is handled through the chat widget and its displayed consent choices. Carriers are not responsible for delayed or undelivered messages. Our Privacy Policy explains the treatment of mobile information and consent.

7. Appropriate use and website content

You may use the site for lawful personal or business inquiries about our services. Do not attempt unauthorized access, interfere with the website or chat, submit malware, impersonate others, harvest contact information, or use the inquiry tools to send spam or unlawful material.

Unless otherwise identified, website text, designs, graphics, and other content belong to us or the applicable rights holder. You may view and use the site for its intended purpose. This does not grant a right to commercially reproduce or redistribute protected material. Third-party names and marks remain the property of their owners.

8. Third parties, availability, and responsibility

The site uses third-party hosting, fonts, chat, and communication tools and may link to other websites. Their availability and practices are not entirely within our control. An external link does not make that site part of our service agreement. Review the relevant provider’s terms and privacy information where appropriate.

Website access may be interrupted, and general website content is provided on an “as available” basis. To the extent permitted by applicable law, we disclaim implied warranties concerning the website itself. This does not limit an express warranty or obligation in a separate product or service agreement.

To the extent permitted by applicable law, PureWay PNW LLC is not responsible for indirect or consequential loss arising solely from use of, or inability to use, this informational website. Nothing in these terms excludes liability, remedies, warranties, or consumer rights that cannot lawfully be excluded, including liability that the law does not permit us to limit.

9. Privacy, changes, and contact

Review the Privacy Policy for information about website, chat, and contact-data handling. These website terms do not grant marketing consent or replace any consent required by law.

We may update these terms by publishing a revised version and changing the effective date. Additional notice will be provided where required. Applicable law governs these terms; any mandatory consumer protections continue to apply. If part of these terms is unenforceable, the remaining provisions apply to the extent permitted by law.

Questions or concerns can be raised directly with us: