Privacy Policy

1. Overview

This Privacy Policy explains how PureWay PNW LLC (“Pureway,” “we,” “us,” or “our”) handles personal information collected through this website, its contact and water-test request features, and its chat widget. Our website is for homeowners exploring water filtration and related services in the Pacific Northwest.

We use this information to handle inbound inquiries and provide requested services. We do not sell or rent your personal information, or share it with other businesses for their own marketing. This site is not used to enroll you in promotional messaging merely because you visit, chat, or provide a phone number.

2. Information you provide

• Contact details: your name, email address, phone number, ZIP code, and any address or scheduling information you choose to provide.
• Water and home details: whether you use city or well water, concerns such as taste, odor, buildup or sediment, and other details relevant to your inquiry.
• Communications: chat messages, emails, requests, attachments you choose to share, and the follow-up needed to respond.

Please do not send payment-card details, government identification numbers, medical information, passwords, or other sensitive information through the chat or general contact features.

3. Website and device information

Our hosting, security, font-delivery, and chat providers may process technical information when your device connects to their services. This can include an IP address, browser or device type, requested page or resource, referring page, connection time, and session or cookie identifiers. Providers may maintain operational and security logs.

We have not added advertising pixels to this website. Third-party chat functionality may use cookies, browser storage, or similar technology to maintain a conversation and operate the widget. See the chat and browser-control sections below.

4. Water-test inquiries

Water-test buttons open our LeadConnector chat widget, where you can choose to send a message to the team. Information you submit there is transmitted through LeadConnector / HighLevel as described below.

You may also contact us by phone or email. An inquiry does not automatically confirm an appointment.

5. Chat through LeadConnector / HighLevel

We embed a chat widget supplied by LeadConnector / HighLevel. Information you submit in the chat is transmitted to that service so PureWay PNW LLC can receive and respond to your inquiry. The widget may request contact details, keep a conversation history, and use cookies or browser storage to associate a conversation with your browser.

Loading the widget also connects your device to the provider, which may receive technical connection information even before you send a message. Its handling of information is subject to its applicable service terms, our arrangements with the provider, and its privacy policy.

Use of the chat is optional. You can instead contact us at water@purewaypnw.com or 971-430-1629. Chat is for general inquiries; it is not an emergency service, and replies or appointment availability are not guaranteed to be immediate.

6. How we use information

• Respond to questions and water-test or service requests.
• Confirm service areas, discuss water concerns, and coordinate appointments or requested installation and support.
• Maintain appropriate customer communications and service records.
• Operate, secure, troubleshoot, and improve the reliability of our website and communication tools.
• Meet legal obligations, resolve disputes, and protect our rights and the safety of others.

We do not treat an inbound inquiry or a phone number as consent to unrelated promotional messages.

7. When information is shared

We may share information with providers that help us deliver the service you request, including hosting, chat and communication providers, email providers, and installation or support professionals when needed for your requested service. We limit this sharing to the relevant purpose.

We may also disclose information when required by law or valid legal process, to address fraud or security concerns, to protect legal rights, or at your direction. Any business transfer involving customer information must remain subject to applicable law and appropriate privacy obligations.

Mobile information and consent: We do not sell or share mobile numbers, text-message opt-in records, or consent with third parties for their marketing or promotional purposes. Necessary processing by messaging carriers, delivery providers, or support contractors to provide the service you requested is permitted; it does not transfer marketing permission to them.

8. Cookies, fonts, and your choices

You can control cookies and browser storage in your browser settings. Blocking them may prevent the chat from working or preserving a conversation. Clearing browser storage can remove identifiers held in that browser, but it does not by itself delete a message already submitted to us or our chat provider.

The site is hosted on Vercel and requests fonts through Google Fonts. These providers receive connection information needed to deliver their resources. Learn more in Vercel’s Privacy Policy and Google’s Privacy Policy.

We do not use information collected through this site for targeted advertising or sell it. Where applicable law gives effect to an opt-out preference signal, such as Global Privacy Control, we will honor that requirement. Such a signal does not automatically block operational requests needed to display the site or deliver a chat you choose to use.

9. Retention and security

We keep information for as long as reasonably needed for the purpose for which it was received, including responding to inquiries, providing requested services, maintaining necessary records, and meeting legal obligations. Retention can vary by record type and provider. We do not promise a fixed deletion period that may conflict with those needs.

We use reasonable safeguards appropriate to the information and services involved. No website, email service, or storage system can be guaranteed completely secure. Please contact us if you believe information submitted through this site has been misused.

10. Your privacy requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to ask us to stop contacting you through a particular channel. Depending on your residence and applicable law, you may also have rights to obtain a copy of your information, restrict particular processing, or appeal a denied request.

Email water@purewaypnw.com with “Privacy request” in the subject line. We may need enough information to verify your identity and locate the records, and we may retain information where an applicable law permits or requires it. We will explain any applicable limitation. Do not send identity documents unless we specifically arrange an appropriate verification method. You may ask for reconsideration by replying to our response.

11. Children and international processing

Our services and website are intended for adults seeking home services, not children under 13. We do not knowingly collect personal information from children under 13. Please contact us if you believe a child has provided information so we can review and address it.

We operate in the United States. Our providers may process information in the United States and other locations where they operate. Applicable privacy obligations continue to apply to our handling of that information.

12. Changes and contact

We may update this policy as our website or practices change. The date at the top identifies the current version. Where required, we will give additional notice or obtain consent for a material change; publishing a revised policy does not override existing legal obligations or consent limits.

See our Terms & Conditions for website and communication terms.